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At Yorkshire Fertility we take pride in the care and commitment to helping you achieve a successful pregnancy. We also understand that our patients may change their mind about treatment. To help with this we offer a 21 day ‘cooling off period’ from the date you pay.
This means that you will receive all your monies back minus an administration fee, unless you have commenced treatment, whereby a partial refund maybe offered.
All payments made will incur an administration fee.
Treatment commences when you have your virtual/face to face appointment to sign your consent forms.
Patients who have under gone some treatment/examination/consultation
We understand there maybe times, that treatment may have commenced but has discontinued for various reasons. A Partial refund maybe available, which will be assessed on an individual basis. Outlined below are the considerations for partial refunds for clinical cancellations and patient, self-cancellations.
Should a fertility cycle be cancelled for clinical reasons, prior to egg collection/embryo transfer, and following the commencement of treatment, a partial refund may be issued. Please refer to our pricing structure list for estimated amounts (subject to change).
At Yorkshire fertility we understand that the clinical cancellation of any fertility cycles can be devastating. This is often the last resort for patients and clinicians. All patients whose treatment is cancelled prior to attendance at a central unit will be considered for a partial refund, if requested in writing. This partial refund will be based on the charges incurred to Yorkshire Fertility from the central units we work with. This partial refund must be applied for within 6 months of cancellation. Any future cycles will need to be paid for in full.
In the unlikely situation that our patients decide to not continue with fertility treatment, after the 21-day cooling off period, a partial refund may be offered. The partial refund will depend on the length of time that has passed since payment was made to Yorkshire Fertility and the number of appointments you have attended and investigations performed. Each case is assessed on an individual basis and all cancellations at this time must be requested in writing, along with the patient’s full details and reason for cancellation.
Any drugs that have been collected or delivered will not be refunded as our pharmacies will not be able to accept them back following them being dispensed.
Please see table below for an estimate of proportionate potential partial refund.
Length of time passed since payment
0 days-21 days
Payment minus administration costs and examination/treatment/consultation costs
22 days-3 months
Payment minus administration costs and examination/treatment/consultation costs then 70% of that total.
3 months and 1 day - 6months
Payment minus administration costs and examination/treatment/consultation costs, then 50% of that total
6months and 1 day – 9months
Payment minus administration costs and examination/treatment/consultation costs, then 25% of that total
9months and 1 day +
(*Minus the price of medications)
Instances where a refund will not be possible
We will be unable to refund some treatments for the following reasons:
All refunds will be processed within 28 working days following the receipt of your request, in writing, and will be paid by bank transfer.
Please forward refund requests to the addresses below:
For further information on the above please contact Yorkshire Fertility where a member of our staff will be able to help with your enquiry