Our refund policy
At Yorkshire Fertility, we take pride in the care and commitment to helping you achieve a successful pregnancy. We also understand that our patients may change their mind about treatment. To help with this, we offer a 21 day 'cooling off period' from the date you pay. This means that you will receive all your money back minus an administration fee, unless you have commenced treatment, whereby a partial refund may be offered.
Treatment commences when you have your virtual/face to face appointment to sign your consent forms.
Please note: All payments made will incur an administration fee.
Patients who have under gone treatment, examination, and/or consultation
We understand there are times, when treatment may have commenced but has discontinued for various reasons. A partial refund maybe available. These are assessed on an individual basis.
Outlined below are the considerations for partial refunds for clinical cancellations and patient self-cancellations.
Clinical cancellations
Should a fertility cycle be cancelled for clinical reasons, prior to egg collection/embryo transfer, and following the commencement of treatment, a partial refund may be issued. Please refer to our pricing structure list for estimated amounts (subject to change).
At Yorkshire Fertility we understand that the clinical cancellation of any fertility cycles can be devastating. This is often the last resort for patients and clinicians. All patients whose treatment is cancelled prior to attendance at a central unit will be considered for a partial refund, if requested in writing. This partial refund will be based on the charges incurred by Yorkshire Fertility from the central units we work with. This partial refund must be applied for within 6 months of cancellation. Any future cycles will need to be paid for in full.
Patient cancellations
In the unlikely situation that our patients decide to not continue with fertility treatment after the 21-day cooling off period, a partial refund may be offered.
The partial refund will depend on the length of time that has passed since payment was made to Yorkshire Fertility and the number of appointments you have attended and investigations performed.
Each case is assessed on an individual basis, and all cancellations at this time must be requested in writing, along with the patient's full details and reason for cancellation.
Medication costs
Any drugs that have been collected or delivered will not be refunded, as our pharmacies will not be able to accept them back following them being dispensed.
Please see the table below for an estimate of the proportionate potential partial refund. (*Minus the price of medications)
| Length of time passed since payment | Amount refunded* |
|---|---|
| 0 days - 21 days | Payment minus administration costs and examination/treatment/consultation costs |
| 22 days - 3 months | Payment minus administration costs and examination/treatment/consultation costs, then 70% of that total. |
| 3 months and 1 day - 6 months | Payment minus administration costs and examination/treatment/consultation costs, then 50% of that total |
| 6 months and 1 day - 9 months | Payment minus administration costs and examination/treatment/consultation costs, then 25% of that total |
| 9 months and 1 day + | 0% |
Instances where a refund will not be possible
We will be unable to refund some treatments for the following reasons:
- Patients are 9 months since payment to Yorkshire Fertility before the request is submitted and do not wish to proceed with further treatment.
- Patients who have not applied for a refund following a previous treatment clinical cancellation and over 6 months have elapsed
- Patients who have undergone egg collection/embryo transfer
All refunds will be processed within 28 working days following the receipt of your request, in writing, and will be paid by bank transfer.
Please forward refund requests to the address:
Refund Requests,
Yorkshire Fertility,
Broad Street Plaza
51 Northbridge
Halifax HX1 1UB
For further information on the above, please contact Yorkshire Fertility, where a member of our staff will be able to help with your enquiry.