Complaints
If you have any complaints, you can approach any member of staff who will be more than happy to talk things through with you. You may also write to Helen Gibbons - Clinical Lead Nurse, who will respond to your complaint within 14 days of your letter. Please address your letter to: Yorkshire Fertility, Broad Street Plaza, Halifax, HX1 1UB.
Compliments and Comments
We are always happy to receive any comments or suggestions that could help improve our service. Please speak to any member of staff with your suggestions or write them down and hand them to the receptionist. We will keep you informed of any changes as a result of your suggestions.
We would also encourage patients to take the time to leave us a review on Google. This helps other patients see from others the experience they have had with us.
The relevant trust has an official complaints procedure. Information regarding this may be obtained from the reception of Yorkshire Fertility. You may also give feedback directly to Calderdale and Huddersfield NHS Foundation Trust (CHFT) to them directly. Share your feedback with CHFT.
For all other enquiries, call us on 01422 261344 or email info.infertility@cht.nhs.uk
Website Feedback
We'd love to hear your thoughts on our website. This will help us continue to improve the experience you have while visiting our website and the content we have.